Return And Refund Policy
At Pepperazzi Luxury, we are proud to offer products of the highest quality and authenticity. While we do not accept returns in the traditional sense, we provide a lifetime money-back guarantee under specific circumstances.
Lifetime Money-Back Guarantee for Product Authenticity
If, at any point after purchase, an outlet village store claims that your product purchased from Pepperazzi Luxury is unauthentic, you are eligible for a refund. This applies regardless of how long you have owned the product.
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Proof Requirement:
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The customer bears the responsibility to prove that the product is unauthentic.
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A video must be provided by the customer, showing the outlet village store’s claim regarding the product's authenticity.
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Claim Review Process:
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Upon receiving the video evidence, our team will thoroughly review the claim.
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If it is determined that the product is unauthentic, a full refund will be issued.
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Refund Turnaround Time (TAT):
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Once your claim is approved, the refund will be processed within 7-10 business days and credited to your original payment method.
No Other Returns or Exchanges:
Please note that we do not accept returns or exchanges for any other reason, including preference changes, wear and tear, or sizing issues.