At Pepperazzi Luxury, we are proud to offer products of the highest quality and authenticity. While we do not accept returns in the traditional sense, we provide a lifetime money-back guarantee under specific circumstances.
Lifetime Money-Back Guarantee for Product Authenticity
If, at any point after purchase, an outlet village store claims that your product purchased from Pepperazzi Luxury is unauthentic, you are eligible for a refund. This applies regardless of how long you have owned the product.
1. Proof Requirement:
- The customer bears the responsibility to prove that the product is unauthentic.
- A video must be provided by the customer, showing the outlet village storeβs claim regarding the product's authenticity.
2. Claim Review Process:
- Upon receiving the video evidence, our team will thoroughly review the claim.
- If it is determined that the product is unauthentic, a full refund will be issued.
Refund Turnaround Time (TAT):
- Once your claim is approved, the refund will be processed within 7-10 business days and credited to your original payment method.
No Other Returns or Exchanges:
Please note that we do not accept returns or exchanges for any other reason, including preference changes, wear and tear, or sizing issues.